From: "Vickie"
To:
Sent: Saturday, May 23, 2009 1:19 PM
Subject: Re: Other [#68126]
That's it? Nothing about leaving all the online ordering stuff on the website even though it's not available any more?
Nothing about fixing that stupid disabled gate that we continually get our mobility devices caught in?
You have got to be kidding...... that's it??? That's all you have to say? Thanks for contacting you and you plan to continue to improve your services? Let me tell you something, your email back is certainly no improvement!
Since I didn't get another email back I figured that was the end of it. I was wrong however because I received a phone call a couple of days later from Roberto, the store manager at 839 Yonge St. store. And here is his response... (took me forever to get this verbatim off my voicemail)
Hi, This is Roberto from the store at 839 Yonge in Toronto calling back
I had a fax sent from a Corporation about the shopping you're doing here
The shopping care feature on the button has to do with the corporation from that. So the people you sent the email to ummm....
The delivery fee for the $40.00 for our store is what I think is a reasonable amount and we outsource that so there's not much I can change about that. It's actually $45.00 for delivery, not $40.00
I'm Roberto, the one you speak to usually when you come into the store. Those P shaped pilons, I can't change and that we discussed that already.
But that handle on the inside we've shoved it over to the right a bit more. I haven't had any complaints about people getting their arms caught in the thing any more at all.
So, if you want to talk about this next time you're in the store you can just see me or give the store a call at 416-926-9595, but I'm leaving today and I'll be back on Monday.
So here we sit, at a standstill. I'm so sick and tired of this store that I go elsewhere if I can but not all stores carry what they sell within my reach so at times I'm still pretty much forced to go there. This is how things stand...
- Carts are still left at that stupid P shaped Pilon and I have to go in and ask them to get someone to move them every time I go in there. I have to shove it out of my way which isn't easy, to gain entry.
- We are still relegated to that disgusting, stinky, dirty freight elevator (that will never change it seems. I mean, how often does a disabled person need to go to the 2nd floor where the camping equipment is and the patio furniture and bicycles are? Give me a break, you could let a single person go through your office space. I need to go up there because that's where they keep the firestarter for my chaffing dishes for the seniors program I run.)
- Now... that stupid (for lack of a word I can't use on this website) "disabled gate". And the fact that they claim to have moved the sign for it to the right. Helloooooooo it needed to be moved to the LEFT so there is no space and people don't get the arms of their mobility device caught in it. By moving it to the right, you've only created a larger space!!! Geez... and do not tell me this cannot be done because a picture is worth a thousand words and here are the pics.... the one on the left is what these dumbass gates look like in general, the one on the right is one that was made safe by Shopper's Drug Mart when we asked them to fix it due to the same problem of mobility device arms getting caught in it.
As you can see in the picture on the right, Shopper's fixed their disabled gates by simply putting in another piece to cover the hole. A quick and excellent remedy. Thank you again Shopper's for doing the right thing.One other thing about these that no one seems to get. You are disabled, you're "driving through" this. For the most part, these gates are single gates (like the pic on the left), not double like the one pictured in the right picture. When using a mobility device you use your right hand to make it go forward, so how do you easily open a gate that opens to the right with your left hand as you're going through it???
- People still park to load their cars in one of the 3 disabled spots.
- Those stinking garbage can and ashtray are still within 3 feet of you when entering and I don't care what Roberto says, they are not that close when one is walking into the store.
And last but certainly not least. $45.00 is a lot of money for delivery and as I type this I checked the Canadian Tire website and it's August 22nd, 2009 and that stupid website still has all the stuff for ordering online even though they discontinued online shopping last April!!! Gee, makes one wonder why we get confused going to that website doesn't it??? It still has the shopping cart and when you click on an item it still gives you the option to save it to your shopping list.
